CQC REPORT- GOOD - We are very pleased to publish our report as GOOD, please click to see summary or use the link on our home page to see the full report.
CQC Ratings summary
CQC Detailed ratings summary
TELEPHONING THE PRACTICE
To make it easier when you telephone us we only have 2 options.
Option1- Reception only who will deal with your call or pass you to the most appropriate person
Option 2- Queries- only available between 10.30am and 1.30pm Monday to Friday for all test results and queries you may have.
We hope this makes life easier when trying to contact the surgery- But advise you that between 8.30am and 10am it is a lot busier and may take longer to process your call. Thank you
Please click the link to see our latest report from the Patient participation group March 2015
CANCEL YOUR APPOINTMENT PLEASE!!
Please note we are having a lot of patients not attending their booked appointments (see figures below) PLEASE could you CANCEL your appointment if you no longer need it to help others who do! Please note that we are now sending text messages to those patients who do not arrive for their appointment in the hope it will reduce the numbers not attending but so far it does not seem to be making any difference. Please update us with your contact details if they change and please think of others that could have used that appointment.
Numbers of Patients that did NOT attend their appointments:
January 2016 - 163
February 2016 -208
March 2016 -210
April 2016 - 189
May 2016 - 234
June 2016 - 228
July 2016 - 216
August 2016 - 212
September 2016 -223
October 2016 -231
November 2016 -269
December 2016 -202
January 2017 -212
FRIENDS AND FAMILY TEST- Please fill in our survey which can be found under the link - Have your say - this is a survey that all practices will be using over the country to get feedback from their patients to help improve their services. It is a very short survey with just one question and then a place for textual comments so we would really appreciate your time in helping us to help you.Thank you
ELECTRONIC PRESCRIBING Please note that we are now able to offer you electronic prescribing. You can nominate a chemist of your choice to organise the request and collection of your prescriptions, This may save you time as you will only visit the chemist instead of coming to the surgery twice. Please ask at Reception for details.
ONLINE SERVICES If you have access to the internet, we can give you the oppurtunity of booking online appointments with all Doctors and the facility to request your prescriptions without having to contact the surgery by telephone or in person.You are also able to access a brief summary of your medical record online and from 9th March a detailed coded record which will show you more information. Please ask at the Reception Desk for details on your next visit. You will need to have photographic id such as a driving licence or passport to be able to register for this service. Please note this service is for over 18`s only from 9th March 2016.
Please click the link to online services to see our STATEMENT OF INTENT regarding medical record access for this practice