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Noticeboard

 

 

New GP Registrar and FY2

We welcome Sarah Qudratullah from Friday 22nd April. She is a GP Registrar who will be working under the guidance of Dr Radford. We also welcome Jonathan Rogers, FY2 working under the guidance of Dr Ahmad.  He is holding clinics from Tuesday 19th April 2016. 

NEWSFLASH! ONLINE FACILITIES

As from the 9th March 2016 you will be able to request viewing of your detailed coded record. As a result of the new guidelines only patients 18 or over will now have access to use online services. Proxy access will no longer be available at this practice from 9th March 2016 and we are sorry for any inconvenience this may cause.

TELEPHONING THE PRACTICE

As of Mid September 2015 we are removing some of the options when you telephone the surgery. To make it easier we only have 2 options.

Option1- Reception only who will deal with your call or pass you to the most appropriate person

Option 2- Queries- only available between 10.30am and 1.30pm Monday to Friday for all test results and queries you may have.

We hope this makes life easier when trying to contact the surgery- But advise you that between 8.30am and 10am it is alot busier and may take longer to process your call.  Thank you

 

Please click the link to see our latest report from the Patient participation group March 2015

Patient_participation_report_2015.docx

 

CANCEL YOUR APPOINTMENT PLEASE!!

Please note we are having a lot of patients not attending their booked appointments (see figures below) PLEASE could you CANCEL your appointment if you no longer need it to help others who do!  Please note that we are now sending text messages to those patients who do not arrive for their appointment. Please update us with your contact details if they change.

DNA’s Feb 2015- Mar 16

 

Feb 2015

236

Mar 2015

260

April 2015

240

May 2015

231

June 2015

259

July 2015

229

Aug 2015

187

Sept 2015

234

Oct 2015

308

Nov 2015

 266

Dec 2015

 198

Jan 2016

163

Feb 2016

Mar 2016

 208

210

FRIENDS AND FAMILY TEST- Please fill in our survey which can be found under the link - Have your say - this is a survey that all practices will be using over the country to get feedback from their patients to help improve their services. It is a very short survey with just one question and then a place for textual comments so we would really appreciate your time in helping us to help you.Thank you

ELECTRONIC PRESCRIBING Please note that we are now able to offer you electronic prescribing. You can nominate a chemist of your choice to organise the request and collection of your prescriptions, This may save you time as you will only visit the chemist instead of coming to the surgery twice. Please ask at Reception for details.

ONLINE SERVICES If you have access to the internet, we can give you the oppurtunity of booking online appointments with all Doctors and the facility to request your prescriptions without having to contact the surgery by telephone or in person.You are also able to access  a brief summary of your medical record online and from 9th March a detailed coded record which will show you more information.  Please ask at the Reception Desk for details on your next visit.  You will need to have photographic id such as a driving licence or passport to be able to register for this service. Please note this service is for over 18`s only from 9th March 2016. 

Please click the link to online services to see our STATEMENT OF INTENT regarding medical record access for this practice

 
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